Last updated: January 5, 2021
Hakkasan Group (“Company”, “we”, “our”, or “us”) operates the site and subsites located centrally at HakkasanGroup.com Hakkasan.com, HakkasanNightclub.com, HerringboneEats.com, Yauatcha.com, SakeNoHana.com, OmniaClubs.com, JewelNightclub.com, WetRepublic.com, HelloLingLing.com, CasaCalavera.com, and mobile applications (collectively “Site”) and provides the content (including email and electronic communications) and services (collectively “Services”) offered on or through the Site. “Platform” means the “Site” and/or “Services”.
This Privacy Notice explains how we collect, use, share, and protect information about users of the Platform, and the choices users have about how we collect and use certain information about them.
External Websites: This Privacy Notice does not apply to the websites of external parties to which the Platform links. We do not endorse, and are not responsible for the content of such websites, their policies or practices, or any product or service that they offer. Any activity you perform on such external websites will be subject to the privacy policies and other terms and conditions expressed therein. We recommend that you review external website terms before providing any personal information to them.
We modify this Privacy Notice from time to time in accordance with the “Modifications” section below.
By using the Platform, you represent that you are at least 13 years old. The Service is a general audience service. Our content is not directed towards children who are under the age of 13, nor do we knowingly collect personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information without parental consent, that information will be deleted. Parents who have questions about personal information that has been submitted by a child under the age of 13 should email us at the address provided in the “How to Contact Us” section.
We collect information about you through your interactions with our Platform, including personal information you provide us directly as well as information we, or one of our service providers, observe about how you use our Platform. This information is collected by cookies, which are small text files that are placed on your computer by websites that you visit, and are widely used in order to make websites work, work more efficiently, and provide information to the owners of the website. You may refuse the use of cookies by selecting the appropriate settings on your browser. For further information on how to disable cookies in different browsers, click here. If you are located in the European Economic Area (EEA), you may also decline to consent to the use of cookies. However, please note that if you do this, you may not be able to use the full functionality of our websites. You can obtain more information about our use of cookies here.
We collect this information for the following purposes:
In accordance with the EU General Data Protection Regulation (GDPR), we have determined that we have the following legal bases to collect and process personal information of users who are in the European Economic Area (EEA):
We use cookies, web beacons, and other tracking technologies to collect information about your behavior across our Platform, including, for example: your browser name/version, page views, IP address, and referring/exit pages. We also permit advertising partners to use cookies and similar tracking technology to collect information about your browsing activities over time and across different websites when you use our Site. We also use this information to audit customer interactions with our Site. We use advertising services provided by ad partners – Facebook, Snapchat, MailChimp, Pinterest, Google Analytics and AdRoll – to market our services to you on other websites and online services (sometimes referred to as “retargeting”). These service providers place a cookie on your browser when you visit our Site so that they can identify you and serve you ads on other sites around the web based on your browsing activity. We use the following tracking tools:
Your choices:
Our Site contains links to external websites and includes social media features to interact with Facebook, Instagram, Snapchat, and Twitter. These external sites collect information about you and record information about your browsing behavior. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. We do not control what information these parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which take you to an external website.
We use your personal information to deliver ads to you on social media platforms including Facebook, Instagram, Snapchat, and Twitter.
Please note that for users located in the EU or countries where the GDPR applies, Facebook Ireland is a joint controller of your information showing actions you have taken on our Site or apps, which Facebook Ireland will use for ad targeting on our behalf and to improve and personalize ad delivery. Facebook Ireland and Hakkasan Group have entered into an agreement to determine their respective responsibilities for compliance with respect to joint processing of user personal information. Further information about GDPR, how Facebook processes your information, the legal basis Facebook uses for processing, and ways you may exercise your data subject rights with respect to Facebook Ireland can be found at
We do not sell your personal information. However, there are still a few limited situations where we share personal information in order to operate our business:
If you wish to opt-out of our marketing communications and data sharing practices, please email [email protected]. Please note that even though you may opt-out of receiving marketing-related communications from us, we may still send you important administrative messages.
We do not retain your personal information indefinitely. We employ a data retention policy which ensures we can complete our contractual and legal obligations, as well as meet our internal business needs. You may request more information about how we retain your personal information through a data request described in the following section.
You have the right to request a copy of the data we have on you and know how we use that information. If you wish to request this information, send an email to [email protected] with the word “Access” in the subject line. The email account from which you send the email request must match the email account for the personal information record requested, if applicable. Depending on the amount and categories of data in the requested record, we will respond to your initial email with additional questions to verify that your identity matches the requested record. While we fully respect your right to request your data, we must verify your identity first.
If you find any mistakes in your data record, you may request that we correct the record by emailing your corrections to [email protected]. Please use the word “Correction” in the subject line. If we decide not to correct your data record, we will explain our reason(s) in writing within 30 days.
You have the right to request that we erase the data we possess regarding you. If you wish to exercise this right, send an email to [email protected] with the word “Erase” in the subject line. If we decide not to erase your data record, we will explain our reason(s) in writing within 30 days.
In certain circumstances, you have the right to request that we restrict the processing of the personal information that we have collected about you; for example, where you believe that the personal information that we hold about you is not accurate or lawfully held.
In certain circumstances, you have the right to receive the personal information concerning you that you have provided us in a structured, commonly used, machine readable format, and the right to request that we transmit the data to another entity where technically feasible.
In certain circumstances, you have the right to request that we stop processing your personal information.
You have the right to request that we stop sending you marketing communications.
In certain circumstances, you have the right not to be subject to a decision based solely on automated processing – including profiling – that produces legal effects or similarly affects you.
We may seek to rely on your consent in order to process certain personal information. Where we do so, you have the right not to provide your consent, and the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of the processing conducted based on consent before its withdrawal.
You have the right to file a complaint with a relevant data protection supervisory authority and the right to file a complaint in court if you feel we have violated this policy. If so, we will cooperate with the authority to resolve the issue.
We take security seriously and care about the integrity of your personal information. We use commercially reasonable methods to transmit your data securely including HTTPS, TLS/SSL protocol, and public key encryption. Data is stored using Amazon’s S3 cloud service. However, we cannot guarantee that unauthorized parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We are a global organization and provide services throughout the world. Sharing data cross-border is essential to our services so that you can receive the same high-quality services from us wherever you are. As a result, we will, in accordance with the law, transfer your personal information to other countries which may have different data protection standards than those in your country of residence.
Our Site is hosted in the United States. If you are accessing the site from the EEA or other regions with laws governing data collection and use that differ from U.S. law, you should be aware that your data will be transferred outside the EEA. When we transfer personal information from the EEA and Switzerland to other countries, including to the United States, we rely on service providers who use a variety of legal mechanisms to help ensure your data is appropriately protected such as Binding Corporate Rules, Privacy Shield certification, or Standard Contractual Clauses. Unless we have your explicit consent, we will not transfer your personal information from the EEA and Switzerland to other countries without appropriate safeguards (specifically, Binding Corporate Rules, Privacy Shield certification, or Standard Contractual Clauses) in place.
We will modify this Privacy Notice from time to time. We will notify you of material changes to this Privacy Notice by posting the amended terms in accordance with applicable laws. If you do not agree with the proposed changes, you should discontinue your use of the Platform before the new Privacy Notice takes effect. If you continue using our Platform after the new terms take effect, you will be bound by the modified Privacy Notice.
If you have any questions about this Privacy Notice, please contact us:
Hakkasan Holdings, LLC
Legal Department
6385 S. Rainbow Blvd., Suite 800
Las Vegas, NV 89118
Local Representative in the EEA:
Company Name: Hakkasan Limited
Email address: [email protected]
Postal address: 3rd Floor, Elsley House, 24-30 Great Titchfield Street, London, W1W 8BF, United Kingdom
The California Consumer Privacy Act of 2018, (Cal. Civ. Code §1798.100 et seq., as amended, “CCPA”) gives California residents rights and control over their personal information. Hakkasan Holdings, LLC, doing business as Hakkasan Group, and its subsidiaries (“HKG”, “Company”, “we”, “our”, “us”) provides this statement to California residents (“you”) in accordance with the CCPA’s requirements to disclose how we collect and process personal information. If you have any questions about this CCPA Notice or our general Privacy Policy, you can direct your questions to [email protected].
We do not sell your personal information
In the preceding twelve (12) months, HKG has not sold any personal information, including personal information of anyone under 13 years old.
The CCPA provides California residents with certain rights related to their personal information. To submit a request based on these rights, or to contact us with questions or concerns about our privacy policies and practices, please call our toll-free number, 1-866-760-0007, dial 0, and inform the receptionist that you are calling regarding your CCPA rights, e-mail [email protected], or complete the following form:
Click here to view our Data Access Request Form
Upon receiving a request, we must first verify that the person making the request is the same person to whom the requested information pertains. In some instances, such as a request to delete personal information, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request.
California residents may exercise their rights themselves or may use an authorized agent to make requests on their behalf. If you use an authorized agent to submit a request, we may require that you provide us additional information demonstrating that the agent is acting on your behalf.
In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, listed below, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.
With respect to their personal information, California residents may exercise the rights described below.
As a California resident, you have the right to request information from us regarding:
You can make these requests, free of charge, twice a year. We may deliver the requested information to you by mail or electronically. Any disclosures we provide will only cover the 12-month period preceding the receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
As a California resident, you have the right to request that your personal information not be sold. As stated above, HKG does not sell personal information.
The CCPA prohibits us from discriminating against you for exercising any of your rights under the CCPA, such as by denying you any product/service or charging you a different price or offering different service quality.
As a California resident, you have the right to request that we delete any of your personal information that we have collected, subject to the exceptions in CCPA §1798.105.
We may deny your deletion request if retaining the personal information is necessary for us or our service providers to:
The table below contains information about the categories of personal information we collect, process, and share. It covers personal information we have collected over the past 12 months as well as personal information we continue to collect going forward.
Category of personal information we collect | Category of sources from which the information is collected | Business or commercial purpose(s) for collecting the information | Categories of external parties to whom the information is disclosed | |
Identifiers (such as real name, postal address, email address, IP address, cookies, beacons, pixel tags, mobile ad identifiers, customer numbers, unique pseudonyms, user aliases, or similar identifiers) | You provide us with this information when you enquire about or purchase our products and services. We may also collect this information as a consequence of maintaining our websites, offering our products and services online, and advertising online. | Fulfilling orders and delivering services
Responding to inquiries about our products or services. Providing you with customer service. Troubleshooting, debugging and repairing problems with our business and technical systems. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activity. Advertising and marketing. |
Service providers involved in processing or products, services, and communications; service providers involved in the provision, maintenance, and improvement of the Platform; service providers involved in providing advertising or analytics services to us; service providers involved in the provision and maintenance of our security and surveillance systems; law enforcement or courts of law. | |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (such as name, physical characteristics or description, address, telephone number) | You provide us with this information when you enquire about or purchase our products and services. We may also collect this information as a consequence of maintaining our websites, offering our products and services online, and advertising online. | Fulfilling orders and delivering services.
Responding to inquiries about our products or services. Providing you with customer service. Troubleshooting, debugging and repairing problems with our business and technical systems. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activity. Advertising and marketing. |
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Protected classification characteristics under California or federal law(such as gender, age) | You may provide us with this information when you enquire about or purchase our products and services. | Fulfilling orders and delivering services.
Providing you with customer service. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activity. |
Service providers involved in providing advertising or analytics services to us; service providers involved in the provision and maintenance of our security and surveillance systems; law enforcement or courts of law. | |
Commercial information (such as about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) | You provide us with this information when you enquire about or purchase our products and services. | Fulfilling orders and delivering services.
Responding to inquiries about our products or services. Providing you with customer service. Advertising and marketing. Troubleshooting, debugging and repairing problems with our business and technical systems. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activity. |
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Consumer preferences and inferences | We record your preferences for particular restaurants, venues, and DJs to provide you with relevant offers and promotions | Performing services on behalf of the business or service provider
Advertising and marketing. |
Service providers involved in processing or products, services, and communications; service providers involved in the provision, maintenance, and improvement of the Platform; service providers involved in providing advertising or analytics services to us;. | |
Geolocation data (such as IP address) | Information consumer provides automatically through their interaction with our services. | Fulfilling orders and delivering services online.
Advertising and marketing. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. Debugging to identify and repair errors that impair existing intended functionality. Undertaking internal research for technological development and demonstration. |
Service providers involved in processing or products, services, and communications; service providers involved in the provision, maintenance, and improvement of the Platform; service providers involved in providing advertising or analytics services to us; service providers involved in the provision and maintenance of our security and surveillance systems; law enforcement. | |
Sensory data (such as audio, electronic, visual, thermal, olfactory, or similar information). | We record video at our physical properties.
We also scan your ticket barcode when you enter the venue and make a record of the time you entered the venue. |
Providing security.
Investigating and prosecuting fraud. |
Service providers involved in the provision and maintenance of our security and surveillance systems; law enforcement or courts of law. | |
Internet or other similar network activity (information on a consumer’s interaction with a website, application, or advertisement). | We may collect this information as a consequence of maintaining our websites, offering our products and services online, and advertising online. | Troubleshooting, debugging and repairing problems with our business and technical systems.
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for such activity. Advertising and marketing. |
Service providers involved in processing or products, services, and communications; service providers involved in the provision, maintenance, and improvement of the Platform; service providers involved in providing advertising or analytics services to us; service providers involved in the provision and maintenance of our security and surveillance systems; law enforcement or courts of law. | |
Professional or employment-related information (such as current or past job history or performance evaluation). | You provide us with this information when you apply for employment with us, or during the employment relationship.
If you provide us with job references, we may also obtain information from your listed references. |
Administering the employment application process.
Administering the employment relationship. Prosecuting or defending legal claims. Responding to internal and external audits. |
Administrative agencies, law enforcement, or courts of law. |