Last updated: 10 March 2021
This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you pay any menu items (the “items”) from our Pay by Link service or mobile applications and related services (each referred to as an “Application”).
Please read these Terms carefully before using our Application. If you have any questions relating to these Terms please contact [email protected]. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By using our Application, you confirm that you accept these Terms.
If you are purchasing items from a Hakkasan or Yauatcha location in England, such establishments are operated by Hakkasan Limited, a company incorporated and registered in England, whose registered office is at 3rd Floor Elsley House, 24-30 Great Titchfield Street, London, England, W1W 8BF, with a company registration number of 03488606, and VAT number of 714713647. If you are purchasing items from Sake no Hana in England, it is operated by Sake no Hana Limited, a company incorporated and registered in England, whose registered office is at 3rd Floor Elsley House, 24-30 Great Titchfield Street, London, England, W1W 8BF, with a company registration number of 05751533, and VAT number of 887804273. You may contact us at [email protected], or alternatively, dial us at 02072978901.
Our objective is to allow you to make contactless payments for eat in/takeaway (our “Service”). When you are ready to pay, Adyen (our “Partner”) acts as an agent on our behalf to conclude your order from our link service and to manage your experience throughout the checkout process.
When you are ready to pay, please ask one of our team members for the option of contactless payments and they will provide the handheld device that will generate a QR code, which you will then be able to scan with your phone for contactless checkout payment.
Age restricted products (including alcohol) can only be sold to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Hakkasan Group utilizes an age verification policy whereby customers ordering age restricted products will be asked by the team to provide proof that they are aged 18 or over before the transaction is completed. The team may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The team may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs.
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. The total price of your order will be set out on the checkout page on our Application. Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Adyen. Once your payment has been confirmed successful your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Adyen acting as agent on our behalf.
You agree to carefully examine your order prior to completing the purchase transaction. Unless otherwise stated herein, all sales are final. No changes will affect existing confirmed orders unless there is an obvious pricing mistake (for example, if the menu lists an item price £10 but you are charged £12 for that item). If there is an obvious pricing mistake, we will notify you promptly and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.
If you are not satisfied with the purchase you have made, you may contact us via email at [email protected] or by phone at 020729789901 for a refund request that we will investigate by reviewing the provided reasons for your request in order to determine whether the issue is valid for a refund or not.
Once we receive your request, we will investigate it and notify you of the outcome. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force. We may change these Terms from time to time. Changes to the Terms will not affect any orders you have placed where we have already sent the Confirmation Notice. These Terms are governed by the laws of England and Wales.